Terms of Service

1. Parties and scope

These terms are between The U-Shaped House LLC, trading as ClicAuto (“we”, “us”), a limited liability company registered in Delaware, United States, and the client identified in the applicable quote or order (“you”).

They apply to every engagement we accept — audits, implementation, training and white-label delivery — and to the use of this website. Where a signed engagement document conflicts with these terms, the engagement document prevails for that engagement only.

Our services are directed at businesses and other organisations. Section 14 sets out the additional rights that apply if you contract with us as a consumer.

2. How an engagement starts

You send an enquiry, usually through the fit check or a call.
We confirm whether we can help. If we can't, or if you don't need us, we say so — no charge either way.
We issue a written quote stating the scope, the deliverables, the price, the timeline and any assumptions.
The engagement begins when you accept that quote in writing, including by email, and — for new clients — when the agreed deposit is received.

Nothing on this website is an offer capable of acceptance. Prices shown are indicative starting points; the quote is the binding document. Quotes are valid for 30 days unless stated otherwise.

3. What we deliver

Each quote specifies its own deliverables. Typically these are one or more of the following:

Audit. A written analysis of your workflows with prioritised recommendations, a tool shortlist with real costs, and a walkthrough call.
Build. Working automations configured and connected to your systems, with documentation, plus custom code where standard tools are insufficient.
Training. Live sessions for your team on the systems delivered, recorded where you want a copy.
White-label delivery. Work delivered under your brand for your own clients, on the hourly basis stated in the quote.

Timelines in a quote assume we receive what we need from you when we need it. Delivery dates shift by the length of any delay on your side, and we will tell you when that happens rather than absorbing it silently.

4. What we need from you

To do the work, you agree to:

give us timely access to the systems, accounts, documents and people the engagement needs;
nominate one person who can make decisions and approve deliverables;
give feedback within five working days at review points, after which we may treat a deliverable as accepted and continue;
make sure you have the right to grant us access to any system or data you give us, including where third parties are involved;
hold current backups of anything we will be working on. We take care, but you own your systems.

If an engagement stalls on your side for more than 30 days, we may invoice the work completed to date and close it, then re-quote when you're ready.

5. Prices and payment

Prices are quoted in US dollars and can be invoiced in euros at the rate on the invoice date, if you prefer.
All prices exclude any applicable taxes, duties or bank charges. See our legal notice on VAT and the reverse-charge mechanism.
Audits are payable in full before delivery. Implementation engagements are typically 50% on acceptance and 50% on delivery, unless the quote says otherwise.
Invoices are due within 15 days of the invoice date.
Late payment: we may charge interest at 1% per month on overdue amounts and suspend work until the account is settled. Where you are a business in the EU, statutory late payment interest and recovery costs under Directive 2011/7/EU may apply instead if higher.
Third-party costs — software subscriptions, API usage, model credits — are yours and are billed to your own accounts, not marked up through us.

6. Changes to scope

Fixed scope only works if both sides respect it. If you want something outside the agreed scope, we will tell you what it costs and what it does to the timeline, and we'll only start once you approve that in writing. We do not issue surprise invoices, and we do not silently absorb creeping scope until the project is late.

7. Third-party and AI services

Our work often connects services we don't control — automation platforms, model providers, CRMs, search tools. You acknowledge that:

those services have their own terms, prices and availability, which you accept as their customer;
they can change their APIs, pricing or policies without notice, which may require rework at your cost;
AI models produce probabilistic output. They can be confidently wrong, and any workflow where that matters must keep a human check — we will design it that way and say so in the documentation;
we will tell you, before anything is connected, which third parties would process which data, so you can decide.

We are not liable for the acts, outages, price changes or output of third-party services. Where we recommend one, we do so on the merits: we resell no licences and take no vendor commission.

8. Ownership of deliverables

On receipt of full payment, all rights we hold in the deliverables produced specifically for you — automations, configurations, prompts, custom code and documentation — transfer to you. You may use, modify and extend them without further permission or payment, including after the engagement ends.

What does not transfer is our pre-existing material: our methods, templates, internal libraries, checklists and know-how, including anything developed before the engagement or reusable across clients. You receive a perpetual, non-exclusive, royalty-free licence to use that material to the extent it is embedded in your deliverables.

We keep no kill switch, no licence key and no hidden dependency on us. Until final payment is received, deliverables remain our property and you may not put them into production.

We may describe the type of work in general terms as a reference. We will not name you, show your materials or publish figures about your business without your written consent.

9. Confidentiality

Each side keeps the other's non-public information confidential, uses it only for the engagement, and protects it with at least reasonable care. This applies for three years after the engagement ends, and indefinitely to trade secrets.

It does not apply to information that is public, already known without a duty of confidence, independently developed, or required to be disclosed by law — in which case we will tell you first, where we are legally permitted to.

We will sign your own NDA on request, before any commercial detail is exchanged.

10. Data protection

Where an engagement involves personal data, you are the controller and we act as processor on your documented instructions. We will enter into a data processing agreement meeting Article 28 of the GDPR on request, and we treat that as normal rather than exceptional.

We work on the minimum data necessary and prefer anonymised or test data where it will do. We do not submit your data to a model that trains on it unless you ask us to in writing. If you ask us to build something we believe would breach data protection law, we will tell you, in writing, and may decline that part of the work.

How we handle data collected through this website is set out separately in our privacy policy.

11. What we do and don't promise

We do promise:

to perform with the reasonable skill and care of a competent professional in this field;
to deliver what the quote says, or to tell you early and honestly if that becomes impossible;
to correct defects in our own work, reported within 30 days of delivery, at no charge.

We don't promise:

specific business results. Hours saved, revenue, rankings, conversion rates and visibility in AI answers depend on your market, your team and your execution;
that any figure produced by the fit check, the scorecard or an audit will be achieved. Those are estimates derived from information you supply and are explicitly not contractual commitments;
that third-party services will remain available, priced as they are, or fit for purpose;
uninterrupted or error-free operation of systems that depend on providers we don't control.

Beyond what is stated here, and to the extent permitted by law, all other warranties are excluded. Nothing in this section limits statutory rights that cannot lawfully be excluded.

12. Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the total fees you have paid us for that engagement.

We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of data (where you failed to keep backups), business interruption, or loss of goodwill.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, this section applies only so far as your mandatory statutory rights allow.

13. Cancellation and termination

Before work starts. You can cancel at no cost. Any deposit is refunded in full.
After work starts. Either side may end the engagement with written notice. You pay for work completed and costs committed up to that point; anything paid beyond that is refunded within 30 days.
For breach. Either side may terminate immediately if the other commits a material breach and fails to fix it within 14 days of written notice.
On termination we hand over work in progress that has been paid for, and return or delete your credentials and data as you instruct.

14. If you are a consumer

We work business-to-business, but if you contract with us as an individual acting outside a trade or profession, and you are in the European Union or the United Kingdom, you have a statutory right to withdraw:

you may withdraw from the contract within 14 days of concluding it, without giving a reason;
to withdraw, send an unambiguous statement to contact@clicauto.com. Any clear message will do; you don't need a form;
we refund everything you paid within 14 days of receiving your notice, using the same payment method;
if you expressly ask us to begin work during the withdrawal period, and we finish before it expires, you lose the right to withdraw once the service is fully performed. If you withdraw mid-way, you pay a proportion of the price reflecting what was delivered.

These rights sit alongside, and are not replaced by, anything else in this document. Mandatory consumer protections in your country of residence apply regardless of section 15.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EEA or the UK, this choice does not deprive you of the protection of the mandatory law of your country of residence, and you may bring proceedings in your local courts.

Before anything formal, both sides agree to try to settle a dispute in good faith: write to contact@clicauto.com setting out the issue and what you want, and we will respond substantively within 15 working days. Most disagreements end there.

Failing that, disputes are subject to the exclusive jurisdiction of the competent courts of Delaware, United States, subject to the consumer exception above. We are not affiliated to any consumer arbitration or mediation scheme, and we are not obliged to use one.

16. General

Independent contractor. We act as an independent contractor. Nothing here creates employment, partnership, agency or joint venture.
Subcontracting. We may use vetted subcontractors, and remain fully responsible for their work and their confidentiality obligations.
Force majeure. Neither side is liable for delay caused by events beyond reasonable control — including outage of essential third-party infrastructure — provided it is notified promptly and mitigated.
Assignment. Neither side may assign the contract without the other's written consent, except to a successor of substantially the whole business.
Severability. If a provision is unenforceable, the rest stands and the provision is read down to the minimum extent necessary.
Entire agreement. The quote and these terms are the whole agreement, and replace any prior discussion or proposal.
Notices. Notices are valid by email to contact@clicauto.com and to the address you gave us.
Changes. We may update these terms for future engagements. The version in force when your quote was accepted governs that engagement.

Questions before you sign anything: contact@clicauto.com. It's a better use of both our time than a dispute later.